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Thank you for opening a ticket.
I will run some tests and get back to you asap.
ok
That is an issue from our side.
If you have not updated to 1.4 already you can run it know and it will fix it. Should you have run the update already, please go to the download area and download HelpDesk 1.4 and replace following file:
Thank you for the report.
yes i updated from control panel...will try your suggestion now
Fixed
Thank you for the feedback
*** Ticket closed ***