Support Tickets - Audio alerts on Mobile - Helpdesk

Audio alerts on Mobile - Helpdesk

HelpDesk 01.03.2016 2424 Support Status: Closed Solution: No gilbenhorin

Hi there,

For some reason, audio alerts for live chats work perfectly on the desktop operator panel - but when I login using a mobile device (chrome on android for example), in the operator panel, I dont get any alerts indicating that a user is waiting to start a chat. If I got ot he live chat page, I can see him/her and intiate a conversation - but if I dont go looking for the user, I would never know they are waiting online.

Is there an issue with the audio alerts on mobile?


Replies (1)

  • avatar Jerome

    Thank you for opening a support ticket.

    That is correct some browser on mobile devices do not support html5 audio or block it. We can't change that sadly.

    01.03.2016 0