Hi
just tried to install feedback and i get this error in step 2
could you please help me with some advice
Thanks
Database Error - We have been informed and fix it as soon as possible.We apologize for any inconvenience.Error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '(_)answers ( `id` int(11) NOT NULL AUTO_INCREMENT, `feedbackid` int(11) unsi' at line 1
Thank you for opening a support ticket.
Please change your database prefix to something like fb_
great
but being a free product i didnt received any order number that i can add in step 2
Thank you, because it was not always free there was still the license field in it. It has been removed now.
Thank you for the report.
So how would I finish the installation now? I have downloaded when I have purchased the helpdesk but I didn't install it at the time.
Please download the package again and replace the content from the install/ directory it won't ask you again for the license number.
hi , I did replay to email with attachement , looks that it something wrong again, please kindly check for email.
Thanks.
Good morning.
Looks good now, I guess you entered the wrong full site domain before?
yes, all done now . thanks for support.
Thank you for the feedback.
*** Ticket closed ***