Support Tickets - Problem with LiveChat

Thank you for opening a support ticket.

On your website you have added all 4 Stylesheets, you only need one!

<link href="/lc/css/slide_out_side.css" rel="stylesheet" type="text/css" />

All others needs to be removed.

Thank you

How i can get button widget like on your site?

Good Morning.

Please login to your operator panel - settings - buttons and choose "Slide Up" and show image.

I cant see same button as on your demo

You need to login as a super operator, then go to Settings - Buttons. If you don't see the buttons or settings you are not a super operator.

I see buttons, but i dont see button exactly as on your demo site

I have added code as on your video example. But now its not showing. Please check it on my site profit24.club

Now you have linked the wrong stylesheet.

Please send me FTP and operator login details with following form: https://jakweb.ch/access-form

Sent this infomation

Thank you for the information, operator login works, FTP does not wrong username or password.

try FTP password: aA115115

That worked and I have added the chat to your website. Please download the index.php from the server because I did change that file.

Thank you.

Thank you! How i can delete link to your site in chat window?

I have removed the back link to our site. Thank you for the report this has been removed also in future releases.

I added proactive message, but it doesnt work. Can you please check it

There has been a bug in the ProActive feature, we have released version 1.5.1 which is available through Auto Updater.

Thank you for the report.

Thank you very much for your help

Thank you for the feedback.

*** Ticket closed ***