Support Tickets - Auto ProActive question

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The Rhino word is from our old platform, the text has been changed now. Thank you.

The AutoProactive feature works only if the url is set correctly, means if you have:

www.yourdomain.com/

But the client browser only interprets:

www.yourdomain.com

it wont fire.

15 seconds means the client has to be on that page for at least 15 seconds before the proactive fires and he has to visit 3 pages before that.

Thanks for the reply.

So I do not need to use any buttons, graphic files, right?

And the page I set as a New Auto ProActive URL is the page that the visitor needs to stay on to trigger the alert?

Thanks again

Of course the live chat embed code needs to be present on this page.

The url you set will trigger the AutoProactive, yes.

Thanks for the reply. Now I got it, but still not certain about the button image.

Do I need to include the button, the image in order to have it triggerd, pls?

You need to insert the exact code and stylesheet the system provides when you create the button.

Sorry, probably I was not clear with my question.

To be more specific about the button: does Auto Proactive trigger without the "chat_now.png" or "yourname_on and yourname_off" button?
In my current configuration I do not have the Online Button and Offline Button.

Yes, that will work, important is the slide_up.js and the stylesheet file (which you should copy right before the closing head tag) which is included in your site. The online button is only for style purposes.

so both the .js and .css file is need in the header, like this?

<link href="/livechat/css/slide_up.css" rel="stylesheet" type="text/css" />
<link href="/livechat/js/slide_up.js" rel="stylesheet" type="text/css" />

and no images required in order to trigger the Auto Proactive function?

Thanks in advance.

No don't split the code, please.

The stylesheet goes right before the closing head tag and the rest just before the closing body tag.

hmm, not sure I got it

still no clear guidance on Online Button and Offline Button or an of the image files like "chat_now.png"...

You don't need an offline/online button it will work fine with the slide up code, you also don't need the chat_now.png button that is just for a better look. When you create the button code through the button wizard you have various options to choose as long you not select the No ProActive checkbox the proactive feature will work.

Many thanks for the explanation. Now I got it.

Thank you for your feedback.

*** Ticket closed ***