Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 431 Status: Closed

CSS Conflict

Just an FYI...In my main css I had the following lines./* * animation helper */.animated{ ...

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ID: 430 Status: Closed

CMS 2.2.1 - Plugin Newsletter

Hi Jerome,Plugin Newsletter -> Edit Newsletter -> View in Browser not work.CMS revert 404 page

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ID: 410 Status: Closed


Hi Jerome,I have come across a few items that do not seem to be functioning correctly.When I select ...

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ID: 348 Status: Closed

Images on ticket not being displayed for admin

Hi,Images are not being displayed on tickets to admins but they are being displayed to ...

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ID: 334 Status: Closed

Contact history unsaved data

Hello Jérôme, unfortunately the dates of historical contact and chat are not ...

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ID: 330 Status: Closed

Error when running /email.php

I run the /email.php (HelpDesk 1.6)Got a php arror: Parse error: syntax error, unexpected ';' in ...

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ID: 318 Status: Closed

Google Map API error

I've installed HelpDesk and in the Live Chat area (admin) I do not see the Google Map. I get ...

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ID: 315 Status: Closed

HelpDesk bug in new tickets

Just a little bug when a user log in to see his/ her ticket, and have had no response yet. The date ...

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ID: 291 Status: Closed

Updated date and time bug in tickets

Hi,When tickets are created (manually or through email piping) the updated time is null so it's ...

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