Support Tickets

This is our old support area should you still see the "Add New Ticket" Button, please use this area for creating a new ticket.

In case you don't see the button, please head over to our new support area, your login details are the same as on this site. In case you have just purchased a license your support access will be granted within three to six hours. Remember most of the questions are answered in the FAQ, you can also use the Search on the right hand side.

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ID: 772 Status: Closed

Proactive chat hang

Hi, when i have a visitor and i send proactive chat if he push yes or no .. nothing happens, and ...

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ID: 770 Status: Closed

Update guide

Hello, how i can upgrade the livechat version from 2.3 to 2.7? have you a guide?if i push upgrade ...

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ID: 765 Status: Closed

Long Wait

Hello,I have a big problem because loose my costumers.Problem: I do not hear any sound after a long ...

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ID: 763 Status: Closed

too many tickets opend with this error how to block this ?

[#1444] PHP IMAP ErrorFollowing error occured when trying to connect to the mailbox , with username ...

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ID: 760 Status: Closed

Push notifications

As you suggested I have gone to https://jakweb.ch/faq/a/162/native-app-android-and-iosgot a token ...

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ID: 757 Status: Open

API i want to get call API using URL using phone no is this possible ?

if user with phone number opend a ticket in Helpdesk when i call url  APIwith phone no opend ...

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ID: 754 Status: Open

attachment cant be seen for emails ?

attachment cant be seen for emails ?

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ID: 743 Status: Open

Upload Button for Client Chat

i try to upload the image form operator window but chat user cant see that image how to enable it ?

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ID: 738 Status: Closed

Update Live Chat 2 for Live Chat 3

Hello, I did not find anything talking about update from version 2 to 3. Is this possible? If yes ...

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