Thank you very much for reading this, it will take around 5 minutes.
We like to say a few words from our experience from the last 15 Years giving support to our value customers. You might have seen our Technical Support Article which will show you our opening hours and what we can support and what we can't. We most of the time go over the things we can't support because we like happy customers, specially ones that are asking nicely and understand the respectfulness.
We have certain rules when we handle a support request from you:
- Try to be as personal as possible.
- It is never the customers fault, ever!
- We try to provide the best experience, like we would like to recieve support.
- We try to be patience and calm in every ticket.
- Respond as fast as possible
- Use none technical words in our response
The problem is it does not always work, specially when we receive a support request that contains:
- Offensive and impolite text
- Text all in capital letters or part of it
- Sent bad ratings and then asking for support
- Trying to blackmail us
Yes it is sad, but we receive this more and more from customers writing the first time to us.
Always remember, write offensive text is like shouting to someone on the road you don't know, same for writing everything in capital letters. Sending a bad rating before asking for support is like pushing someone around you never seen before and found out later it is actually a nice person. When it goes to blackmail it is a complete different story.
This makes it very hard for us to follow our support guideline, but we will try our best!
Thank you very much for reading this.