HelpDesk 2.0

HelpDesk 2.0

About JAKWEB 02.02.2017 3232

HelpDesk 2.0

HelpDesk 2.0 is now available in our download area. We have once again implemented all your requests and fixed a lot of bugs as well updated all libraries.

Change Log

  • Close ticket option after reply
  • Email format content with link or just link to the client dashboard
  • Holiday Mode, set chat offline no matter what settings each operator has
  • Improved PHP Imap
  • Improved Client Api
  • Fixed assigned Projects for Clients after sign up
  • Updated tinyMCE
  • Updated htmlawed
  • Updated PHPMailer
  • Various bug fixes

Thank you very much once again for all the great feedbacks and suggestions. Update to 2.0 will be easy, just head to your operator panel - settings - maintenance and hit the Auto Updater Button. Please note if you update from an older version than 1.9 you will need to adapt your include/db.php file.

What happens Next?

HelpDesk 3, with the brand new version based on Bootstrap 4, PDO, a fresh and modern design with a lot of new features it will need at least PHP 5.5 and MySQL 5.5. The release of HelpDesk 3 is expected sometimes in March, beginning of April, after the relase HelpDesk 2 will receive bug fixes only.

All customers purchased through our website will receive a free upgrade to HelpDesk 3.


Get your license today and experience a professional and easy way to support your clients.