HelpDesk 1.4

HelpDesk 1.4

About JAKWEB 07.03.2016 3647

HelpDesk 1.4

It is time for another update for our complete support solution. HelpDesk 1.4 is now available via our download area or use the Auto Updater in your operator panel.

We would like to thank you once again for all the feedbacks and suggestions we have received in the past 6 weeks. We have implemented almost all features you have requested.

  • Added quick change for ticket status
  • Change priority status for tickets
  • Improved Answer ticket form for client
  • Hide contact form on main client side if offline (redirect to support)
  • Fixed an issue with Windows Edge and Internet Explorer
  • Fixed floating button on slide up / button
  • Fixed piping for html tickets only
  • Fixed operator signature saving error
  • Add CC email addresses for tickets (operator)
  • Fixed tab jumping in settings
  • tinyMCE update
  • jQuery update
  • Improved security overall
  • Bug fixes and general improvements

In January and February we got some clients with huge websites and big traffic and HelpDesk has proven that it is capable of handling this traffic with ease.

Now get your hands dirty and update to the latest version. OK we know, with the build in Auto Updater it only takes 3 seconds...

Thank you again and enjoy the new release fo HelpDesk.