HelpDesk 1.3

HelpDesk 1.3

About JAKWEB 25.01.2016 4275

We are pleased to announce the release of HelpDesk 1.3. We have implemented all the features you have requested and fixed all the bugs you have reported. We have also improved SMTP sending and implemented a new SMS service called Plivo.

Thank you for all the feedbacks you have provided to us without you it would not be possible.

Change Log

• Live Chat Conversation to ticket
• Ticket can be assigned to operator
• Operator can be changed on Tickets
• Direct chat to operator
• Ticket answer is now visible without a refresh
• SMS Plivo service integrated
• SMTP improved
• jQuery update
• Small bug fixes

Purchase

You can now purchase HelpDesk 1.3 in our shop.

How to update

Update is easy as with all of our products, you can go to your operator panel - settings - maintenance and run the Auto updater. You can also head to our download area and do it the old way.