Cloud Desk 3 - Version 1.2
About JAKWEB 29.06.2021 2853
A new era for Cloud Desk 3!!!
It has been a long journey specially with the complete new payment gateways build into the server side working both ways and all with the possibilities for subscriptions. We have build in all the features from HelpDesk 3 and much more specifically for Cloud Desk 3.
Changelog
- 4 new payment gateways including subscriptions
- Brand New Front End Template
- Brand new Group Chat Design
- Envato Mode for checking purchase codes
- PHP 8 Ready
- Improved Operator Panel Design
- Live Ticket Status
- Displays who is in a ticket and is currently typing
- External URL's are now available in the CMS
- Dashboard Calendar Updated and improved
- Datatables are now responsive again
- Complete Documentation for the Operator and Client Panel
- Complete redesigned Front End Editor
- Updated Apps for iOS and Android
- Bunch of new live chat buttons
- More filter options on the Support Area
- Upload attachments when creating the ticket
- Custom Support Status
- Custom Contact form fields
- Sub Categories for FAQ
- Drag and Drop for Department and Categories re order
- Improved Content Management System
- New Front End Editor with unlimited styling options
- Increadible easy to use template system for the front end
- New Tag System for Blog and FAQ
- Brand new Search for the front end
- Fully responsive and mobile tested
- Complete redesign of the folder structure to be future ready.
- Fixed bug when sending attachments by email
- Send only latest attachments to the client
- Support Settings in Cron Job are now fixed
- All libraries updated
- All reported and known bugs have been fixed
- Improved file upload
- Improved Group Chat
- Improved RTL Language and Design
- General performance improvements
The changelog list has reached a new record. We have never changed so much it is actually almost a complete rebuild. 95% of the files have been modified or completely rewritten. That's why an automatic update is not possible for this monster release.
Finally a complete Manual
It has taken us long enough but it is finally here. The complete user manual for Cloud Desk 3 is now included in the download package under "manual". It contains plenty of PDF's for each section explained in details.
How to Upgrade?
This is a major release, there is no Auto Update available for Version 1.2.
Manual update from latest version available, please upload the complete content from the upload/admin_signup and upload/server folder and run the update wizard under install/update.php.
!!! Before you start, please make sure you have an up to date backup from your Database and Files !!!
Step by Step Guide how to update the Administration panel:
- Backup your database
- Backup your files
- Unpack the brand new Cloud Desk 3 - Version 1.2
- Open your FTP Program (do not use cPanel or any other panel for uploading the files)
- Browse to the directory you have installed your Cloud Desk 3 Administration Panel
- Delete all files and folders from CD3 on your server except (cache and process/updates)
- Upload the folders and files on your server with the content of the upload/admin_signup folder
- Wait until everything has been uploaded correctly
- Now open the old include/db.php and rename the include/db.new.php into include/db.php
- Rename the include/db.new.php into include/db.php on your server
- Also open the new include/db.php from your server
- Copy the database connection, Password Hash, Full Site Domain, SSL and Rewrite feature into the new db.php file.
- Open your browser and visiting following URL: https://www.yourdomain.com/install/update.php (yourdomain is something you will need to change)
- Follow the on screen guide, that will update the database!
- After you receive a success message you need to delete the complete install directory on the server
- Finally login with your credentials and check that everything is working!
- Checkout the manuals which are now available and included in this package.
Step by Step Guide how to update the Support Server:
- Backup your database
- Backup your files
- Unpack the brand new Cloud Desk 3 - Version 1.2
- Open your FTP Program (do not use cPanel or any other panel for uploading the files)
- Browse to the directory you have installed your Cloud Desk 3 Administration Panel
- Delete all files and folders from CD3 - Server installation on your server except (cache and files)
- Upload the folders and files on your server with the content of the upload/server folder
- Wait until everything has been uploaded correctly
- Now open the old include/db.php and rename the include/db.new.php into include/db.php
- Rename the include/db.new.php into include/db.php on your server
- Also open the new include/db.php from your server
- Copy the database connection, Password Hash, Full Site Domain, SSL and Rewrite feature into the new db.php file.
- Open your browser and visiting following URL: https://www.yourdomain.com/install/update.php (yourdomain is something you will need to change)
- Follow the on screen guide, that will update the database!
- After you receive a success message you need to delete the complete install directory on the server
- Finally login with your credentials and check that everything is working!
- Because it is a majore release you will need to setup your client pages again, don't worry it is much easier now. Go to your operator panel - cms and edit page to suit your needs
- Now find your own client (from the front end) and give this client permission to be a "Front End Admin"
- Login with a second browser as a client and you will be able to edit all sections on the front end with the build in editor.
- Checkout the manuals which are now available and included in this package.
In case you struggle with the upgrade we do offer an upgrade service, it can be purchased in our shop.
Support
Please login with your account and head to our support area.
Buy Cloud Desk 3
Are you interested in building your very own Live Support and Chat Business? Cloud Desk 3 will provide you with everything you need! Included is a complete administration panel for managing your clients, a sign up page the same as here: Cloud Desk 3 / Sign Up - Demo (can be customised of course, pure HTML), the complete Cloud Desk 3 with payment integration, subscriptions and membership control plus world class support access. IOS and Android Apps native app access straight from the App and Google Play Store.
Contact us, start a chat to discuss the details, or purchase your complete license with our partner Envato: Cloud Desk 3 today.
Thank you very much for your patience and lots of feedbacks. We whish you a successful business with Cloud Desk 3.
Thank YOU
We would like to thank you once again for the great feedback and enjoy the latest release for the most complete support solution available.
