HelpDesk 3 / Version 3.1

About JAKWEB 06.12.2017 3742

Santa Claus will bring you a big update for HelpDesk 3. We have implemented all requested features and much much more. From task calendar to ticket ratings over live typing in the build in live support chat are only a few features that are now available in HelpDesk 3 - Version 3.1.

Change Log

Task Calendar
Feedback/Rating form for closed tickets
Standard response for new tickets (operator side)
Close ticket for good, no reopen from client
Live preview what customer is typing
Smooth live chat widget with animations
No more flickering on live chat buttons
Improved code and speed within the chat
API extended with Main Site Linking
Apple Safari 3rd party cookies fix
Full RTL Support
Greek Language added
Update clients will now also update the name and email address
Bug fix in the operator panel with navbar and scrollbar in older browsers
Bug fix in credits for live chat
Several bug fixes

Over 300 files have been updated makes HD3 - Version 3.1 one of the biggest updates so far. We are proud to have the most complete support solution available on the market.

Update

Easy as always, go to your operator panel - maintenance and run the build in Auto Updater. All our updates are encrypted and run through a SSL connection.

Should Auto Update not work on your server, please download the software from our server and follow the instruction in the provided manual.

Support

Please login with your account and head to our support area, more information in our profile blog preview.

Purchase

Not a customer yet? We now offer HelpDesk 3 on Monthly plans (hosted or self hosted) or you pay for your Helpdesk 3 license once and use it for life.

Monthly plans have the advantage that you never run out of support credits and you have access to upgrades on major releases (for example from version 3.9 to 4.0).

Thank YOU

We would like to thank you once again for the great feedback, suggestions and bug reports and we like to say HO HO HO!

HelpDesk 3 / Version 3.1