EMAIL - Tags - JAKWEB Live Support Chat, HelpDesk and Cloud Chat

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Ubuntu 14.04 and Virtualmin Part 3

Welcome to our last part of how to install Virtualmin/Webmin on Ubuntu 14.04.Should you have missed part 1 and part 2 you can read it here.In the last part we will cover how to setup your Nameserver, domain, ...

Live Chat Business 1.1

Live Chat Business 1.1 will be available soon. We are running the final tests and as you can see in the bottom right corner the chat is online and ready for your pre sales questions.With the update to 1.1 ...

HelpDesk 1.5

The little things that makes life easier.This update is all about little features and improvements in code and security. Please check the change log below.Change Log News are not limited to only show three ...

Live Chat 3 - Version 4.0.3

Live Chat 3 has just become Version 4.0.3. Two new features, plus a brand new iOS App and of course all known and reported bugs have been fixed.Changelog Improved SMTP and Email sending feature The ...

HelpDesk 3 - Version 3.5.8

We wish you a great start into the new week with a new release for HelpDesk 3. It is now available in Version 3.5.8 with new features, library updates and bug fixes.Changelog Improved SMTP and Email sending ...

Cloud Desk 3 - Version 1.1.2

Just in time before Christmas, the new version for Cloud Desk 3 is now officially available and elimnates all known bugs and comes with new features as well.Changelog Attachments are now sent in PHP IMAP ...

HelpDesk 3 - Version 4.0.2

HelpDesk 3 is now available in Version 4.0.2. As always update as soon as possible to benefit from the newest feature and bug fixes.We have further improved the new chat widget, so you get a faster and more ...

SMTP Email Settings

With live chat Business and WebSocket you have the possibility to send emails via PHP Mail() or SMTP. Standard after installation is PHP Mail() which will work fine in 99%, however some clients prefer to send ...

Email to Ticket / Pipe

Removed in HelpDesk Version 1.9, please use PHP Imap.With HelpDesk it is possible to convert emails to tickets. With each server control panel the setup is slightly different, however within HelpDesk the setup ...

Email to Ticket with Virtualmin

Removed in HelpDesk Version 1.9, please use PHP Imap.Because virtualmin is a bit different to setup Email to Tickets or also called email piping we have here a step by step guide how to setup this feature in ...

PHP IMAP Fetch Emails

Since 1.6 it is possible to fetch one or multiple emails accounts and convert them into tickets.Minimum requirements on your server to run PHP IMAP: PHP IMAP extension installed. Cronjob to run every 10 ...

Setup Live Chat Profile

In this article we will guide your through the setup of your personal profile.Please login with your operator account and go to Edit Profile. Most settings should be clear however let us explain the one that ...

Email Adresses, PHP Imap and SMTP

HelpDesk 3 has many options like sending emails via PHP Mail(), SMTP or fetch email accounts to create tickets and so on.Very important is that you do not mix or use the same email address for the same ...

Ticket Content in Email Notification

You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.Simply go to your operator panel - components - Answers / TextEdit the ...

2-Factor Authentication

In HelpDesk 3 - Version 4.2, we have incorporated an easy-to-use and highly secure 2-factor authentication feature. Simply navigate to your operator panel, select 'settings', and activate this new feature. ...

Html email tickets are blank in helpdesk

Hi,I have two tickets in helpdesk that are blank. However, viewing the actual email that contained the info from the ticket (I checked from the email I use for pipe), it is visible when I view the ...

Configure SMTP

Hello.After setting all Live Chat I came across another problem.To send email SMTP connection use. I set all the parameters of the Live Chat and when I click test SMTP email system hangs and nothing happens.To ...

user logged

whether it is a button to add a variable user logged in to the client had immediately set the name you see the administrator?e.g:/index.php?p=start&user=mail@mail.pl;lang=pl&slide=2or in some other way?

HelpDesk 1.6 Pipe.php error

Hello,I just installed new 1.6 version. I have an issue, pipe.php is giving the following error:Parse error: syntax error, unexpected ';' in /home/xxxxxx/public_html/s2/soporte/pipe.php on line 214I tried ...

[Prospect to setup] Email to Ticket

Hello,Could you setup my Helpdesk to import Emails into tickets? How much would it be?Let me explain you:My main email uses Google Apps, so the ideal would be to setup like Gmail configuration. Otherwise, If ...

Sometimes I receive an alert about IMAP error

Hi,Sometimes I receive an error about IMAP connection. Once or twice a day. How can I disable this?Following error occured when trying to connect to the mailbox , with username : No such host as ...Regards

Configurar email

helloI'm having trouble To configure sending e- mails. How it works? I need to configure any part ? I found nothing in support tutorial.

Auto Mails to Project Group

Hi,I have just installed Helpdesk Ticket System. As per my understanding, I have created a web project.Now I would like to assign a group to that project.Then when I create a ticket for that project I am ...

Email notification for new or changed ticket?

I have the HelpDesk 1.8 installed, and would like to get a notificatuion via email when a customer adds a new ticket in the HelpDesk AND when the customer updates the ticket.I have tried to add an email to the ...

Error mail Email Piping

Hi there,I was wondering, i'm getting by each new ticket a error mail with the subject Email Piping.The error text is dutch but it's the a10 lang row.The system works i think because i see the new tickets.You ...

Web projects email address

Hello,What's the idea or how can I use the email address on a specific project?If I try to open a new project it shows a field for email address, what's that for?Is there a documentation to understand this ...

Imap Error

I've this error when fetching email from gmail:Following error occured when trying to connect to the mailbox , with username : Can't open mailbox {imap.gmail.com:993/imap/imap/tls/novalidate-cert}: invalid ...

Email Protocol No Working

Hi,I cant reply Offline Mesagge, It says: has been sent successfully but no email arrives.-site: removedprotocol email: mail()Port: 25-I await for comments,Saludos.Guillermo Benitez

email logo

Good Morning,Could you possible tell me where I can change the logo on the emails, and could you also tell me how to edit the email footer?ThanksMark

Welcome emails not being sent

HelloI have had visitors signup and none of them have received there activation emails or any email for that matter, I checked and signed up withj my live.co.uk account and did not receieve amy activation ...

How to hide message from ticket email

When Operator Reply to ticket, an auto email generated via system and full content written in ticket appeared in email sent to client automatically.I don't want to show message detail in email so that Client ...

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