HelpDesk 16.09.2016 2301 Support Status: Closed Solution: Yes SkilledH
1. We would like to create a home page something similar to http://demos.jakweb.ch/?script=HelpDesk
Which file to edit?
This is our current site http://support.skilledhealthonline.com.au/
2. How to switch off Live Chat?
3. How to allow guess user to log a ticket?
4. https://jakweb.ch/faq/a/90/helpdesk-client-api
With this API we can foward user login (email) and password and this can save into the Help Desk System?
Thank you.
Release date: 07.02.2024
PHP 8.3 ready, ChatGPT improvements and much more...
Release date: 13.02.2024
PHP 8.3 ready, ChatGPT, improved language files and bug fixes.
Release date: 02.04.2024
Improved ChatGPT, File upload better security, front end editor.
Release date: 20.02.2024
PHP 8.3 ready, ChatGPT improvements, bug fixes.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
Thank you for opening a ticket with us.
1. Do you mean to have a switchable theme? That is programmed specially for demo purpose and uses an iframe, only good for demonstration of the responsive design. To change all the text and design of HelpDesk please go to your operator panel - settings - front text. https://jakweb.ch/faq/a/112/change-text-layout-in-helpdesk
2. Go to your settings in your operator panel and switch off live chat
3. You will need to go to your web project / departments and allow guest access
4. That is correct.
1. What I mean is how to create a page similar to this http://scripts.jakweb.ch/helpdesk/, not an iframe.
5. In the back end there is Web Project and there is Front Text. What does it do and how to link these pages?
1. Change it to your needs here: https://jakweb.ch/faq/a/112/change-text-layout-in-helpdesk
5. See number 1. and https://jakweb.ch/faq/a/102/web-projects-departments
Thanks for that.
What would be the front end address to view the home page?
http://support.skilledhealthonline.com.au/ -> this is not the correct page for Home.
Bse on this link Front Text > HOme my page contains "This is the header text and can be changed in the operator panel. Have a look around in the most intuitive help desk software on the web."
No certainly not, there is something missing on your server. Please make sure all files have been uploaded correctly, the index.php file is missing for sure.