Support Tickets - Pro-active and regular messages don't work

Thank you for opening a support ticket.

Could I please have the URL, where the message should load. It migh just be a browser caching problem.

In addition, when going to edit a user screen, if I attempt to put anything in the 'Invitation message' box and hit save, the system throws me out with the following message:

site is http://www.benhorin.com

and this one:

http://www.benhorin.com/2016/03/

Something must be gone wrong on a update.

You might want to run following SQL comand:

ALTER TABLE user ADD `usign` MEDIUMTEXT NULL AFTER `invitationmsg`;

Should you have set a database prefix you need to add it in front of the user.

I can't see any Auto ProActive Message is set, could I have access to FTP and Operator panel, please? Send all the information with following form: https://jakweb.ch/access-form

Thank you.

Ok. That fixed the issue for the invitation message in the user settings. Thanks. Sent the requested details over to you regarding the display of messages and auto-proactive.

Thanks

Thank you for the information.

I have emptied your cache under maintenance and truncated the online user table, it works fine now.

Please also check your Auto Proactive URL, because if you like to fire the Auto Proactive on the home page you have to set the url with a ending forward slash.

Awaiting your feedback.

Hi Jerome,

It worked once - for an instant message - but then didnt work after that. The auto-proactive doesnt show up at all - either for homepage (with trailing slash) or internal page.

Also, when I close the client browser - there is session ghosting in the operator so that I still see as if the user is online - even though the client browser is shut. I have had up to 4 or more of these at a time - so I cannot tell which is the real me online...

Thanks

Gil

The Auto Proactive only works once otherwise it would be really annoying. If you want to test it you have to remove the cookie.

User online list will refresh after couple of seconds, it not removes the user on the same time he is leaving your site. That would be a performance killer.

Ok. how about the instant messages - do they also only work once? (when user is not logged in, but I want to send him a message). is that also only once?

No that will fire each time you send it.

I have just run a few tests on Chrome, Firefox, Opera and Safari and it always worked fine multiple times.

What browser do you use for testing?

Thank you for your feedback.

Chrome and Safari. Ok - I see now that it does indeed work. Thanks so much for all your help!

Thank you for the feedback.

*** Ticket closed ***