I am confused on the departments and the guess access features?
its like every section (faqs, chat, support) has the same option for departments?
I have tried with Guest Access Yes & Guest Access No and either way, I only see one department box show, even though I have created 2 departments: http://imagizer.imageshack.com/img922/8291/uooBWt.jpg
I have the guest access set to YES as of now, yet there is still a login box at the support tab: http://imagizer.imageshack.com/img924/6605/j1VuQI.jpg
So maybe I am misunderstanding, I assumed guest access meant any person visiting my website would be able to see support departments here? am I wrong?
Thank you for opening a support ticket.
Please read following FAQ article: https://jakweb.ch/faq/a/102/web-projects-departments
I think I have it figured out now.
So I create a Web Project called MyWebsite Support
Then I create departments "under" that Web Project: Web Design, Logo Design, SEO
Is that right?
That is correct.
See it as a Category (Web Projects) and Sub Categories (Departments).
Thanks...I think I understand better now.
So only thing now is I am looking where to find this text...http://imagizer.imageshack.com/img922/2892/JhdtJT.jpg
Ok...so I "found" where this is, in the lang folder: http://imagizer.imageshack.com/img921/1684/2SPQmC.jpg
but I still can not locate where to change http://imagizer.imageshack.com/img922/2892/JhdtJT.jpg
Go to your operator panel - settings - web text.
I take it you mean, Front Text? as that's what my control panel says...I do not see a "web text"
Also, after I click Front Text, I am presented with a Drop Down that has Home Below
In this drop down I can not locate the section that controls the part I am trying to change dipicted in my image above
There is also a FAQ article about that feature: https://jakweb.ch/faq/a/112/change-text-layout-in-helpdesk
The section you want to edit is Home.
Got it. Sorry about that, have no clue how i was overlooking the "HOME" section. Found it and changed.
Thank you for your feedback.
*** Ticket closed ***