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In our FAQ you will find everything you need to help yourself. Try it out!


In the support area you can describe your problem so that our friendly staff can help you.

Our Blog

You can find exciting and educational articles about our company in our blog area.

Live Chat

During our business hours, our employees are also available to you in the live chat.

New FAQ entrys


404 Page not found

In case you see an error message on the front or back end that the page cannot be found (404). You might have enabled the rewrite feature but did not copy the .htaccess file into...


Important Setup for CC3 and CD3

This how to video will guide you through the final steps after the installation for Cloud Chat 3 and Cloud Desk 3. Please watch this video after you have followed all the steps in...


License not working or valid

In case your license code is not working, please make sure to check this answers first: Are you entering the correct license information? Does your server has PHP cUrl...

Our Clients Love Us

You need more information? Check what other persons are saying about our product. They are very happy with their purchase.

Great support with good patience and good system software..

"Great software with a lot of features. The support is awesome and will take into consideration your suggestions to get their products better; I have made some in the past years and have seen them implemented. Good Job and Keep it up!"

"Good support. Responsive. A good system that works. Very impressed with all the features. Design is really nice. Admin is awesome to work in. Thank you"

I found this product very easy to install and to customize. Also it's full of features which other products in helpdesk don't support at all. I recommend this for any small/medium companies, also to manage work (it is so versatile which can be a valid and cheaper substitute of Jira).

"My first feel when look Helpdesk was amazing, I, m Blesta user and change to Help Desk now. Simply, it,s the better and cheap , billing, cms and support system, with ton of options and usefull api. App for mobile , send text mensages, incredibel, without words. Now I will implanted in my Hosting company. Really amazing, I,m frozen when look it, ITS PERFECT, simply it."

Jakweb has an AWESOME product here for anyone operating a support system for their clients. YES, you need some tech knowledge to customize it. BUT, it works really well, bugs are acknowledged and resolved as quickly as possible. This beats using those monthly cloud solutions big time... Congratulations JAKWEB & Thank you for a fantastic product.

Taste the sweetness of our Software.

Cloud Desk 3

Fully SaaS

Run your own HelpDesk hosted server. Modern, fast and optimised for all devices. The only thing you have to do is Marketing.

Cloud Chat 3

Fully SaaS

Run your own live chat hosted server. Modern, fast and optimised for all devices. The only thing you have to do is Marketing.

HelpDesk 3

The complete Support Solution

The one and complete support solution for your business. Live chat, email to ticket, client management, billing and much more.