1. Start
  2. Explanation
  3. Installation
  4. Upgrade from older Version
  5. Style and Language
  6. Button
  7. Rewrite
  8. Hosted Solution
  9. Support
  10. Native Apps
  11. Installation Video
  12. Thanks

Live Chat 3 - Live Support Chat

Live Chat for your own website...

Thank you for purchasing my software. If you have any questions that are beyond the scope of this help file or the FAQ on my support site, please feel free to create a Support Ticket via my website. Thanks so much!


Live Chat Software for Customer Support Service for your Website!

Provide real-time customer support and visitor communication directly on your site. With Live Chat 3 you can provide human interaction to visitors allowing you to close a sale , provide customer support or simply answer a question they may have. With no need for extra software, you can provide this from any computer, anywhere.

Scale the dizzy heights of online customer support excellence with live chat software & offer live help to your website visitor.

Powerful live chat software that helps you talk to your website visitors and convert them into customers.

Offer first class support or answer pre sales questions to your website visitors. If none of your representatives are available a contact form is shown, so you won't loose customer even if you are offline!

You not just buying the software, you also get first class support!

Incredibly easy and intuitive.

Minimum Requirements:

Browser compatibility:


New Installation

Installation guide - Live Chat 3

The installation is straight forward however you will need to follow this guide very carefully. In case you stuck please watch the installation video, check our FAQ or use our support tickets.

Please follow all the steps carefully.

First the 5.0_complete/include/db_new.php file


Install the database

Configuration and finishing

Help for FTP, MySQL and PHP.

Update from an older Version

All our software have a build in Auto Updater which makes update very easy. However sometimes our Auto Updater won't work because of server restrictions. In that case please follow this steps very carefully.

First Backup all your files and database, that should be done anyway from time to time

Upgrade from the last version needs to be done manually, we have modified 90% of the files and therefore you have to upgrade manually. You will need to replace all files and folders on your server from the 5.0_complete folder, except the cache and files folder.

After replacing all files open your preferred browser and go to: https://www.yourdomain.com/chat/install/update.php, update the database by following the on screen guide. On success delete the install folder from your server and login as usual.

Style and Language

Style - General

Live Chat 3 - Live Support is fully template based

Style Changer

Change the look easy, Live Chat 3 has a style changer included, change your chat window for the client with a few clicks right from your operator panel.

Language - General

Live Chat 3 is available in English and German. If you language is not available, feel free to translate all the necessary files. It would be nice if you could send me your translation, so I can integrate it within the next release.

If you translated Live Chat 3 into your native language would be nice to send it to me, so I can implement that in the next release. You can find my contact details on the support website.

Upload your own Button

I'm sure you like your own button, I made it very simple for you!

Create two buttons in Photoshop or any other similar program. Save one button as yourname_on.png and the other as yourname_off.png. Upload the button via FTP into following directory img/buttons/en/, go to the operator panel and your buttons appear with the correct code to implement into your website.


How to place the button.

Placing a button on your website is fairly easy. Live Chat 3 supports any kind of website and format of your website as long it supports HTML (which all do) :).

Please check following FAQ article how to setup and place a button on your website: Live Chat 3 - Buttons

You just need to copy the provided code and place it into your website, most of the time the file you need is called footer.php or footer.html. Please copy the provided code right before the last closing body tag.

Mod Rewrite (Apache / Nginx)

Live Chat 3 comes with pretty URL's for that you will need either apache mod rewrite enabled or Nginx server with access to the .conf file.

In your include/db.php file you have following option:

define('JAK_USE_APACHE', 0); // Use 1 for Apache (SEO URL's) or 0 for all others

If set to 1, you will need to have a .htaccess (Apache) file in the Live Chat 3 root and operator folder with following content or upload the the htaccess file from the htaccess folder (if you can't see the file you system configuration will hide it):

RewriteEngine ON

RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . index.php [L]

ErrorDocument 404 /404/

For Nginx you will need to edit the appropriate .conf file with following:

location / {
	index index.php index.html index.htm;
    try_files $uri $uri/ /index.php?$args;
location /operator/ {
    try_files $uri $uri/ /operator/index.php?$args;

Live Chat 3 Hosted (Only in combination with Cloud Chat 3 or Cloud Desk 3)

!!! IMPORTANT !!! leave it as is when install it as a stand alone installation

We have integrated a easy to use hosted solution (to sell it as a service to your customers) with Payment integration like Paypal and Stripe. Specially in combination with Live Chat PHP Server it is very easy to use. In the include/db.php file following options are available:

// Database connection for the main site where user control is active when used with Live CHAT PHP Server on standalone ignore it.
define('JAKDB_MAIN_HOST', 'localhost'); // Database host ## Datenbank Server
define('JAKDB_MAIN_DBTYPE', 'mysql'); // Database host ## Datenbank Server
define('JAKDB_MAIN_PORT', 3306); // Enter the database port for your mysql server
define('JAKDB_MAIN_USER', 'database_user_goes_here'); // Database user ## Datenbank Benutzername
define('JAKDB_MAIN_PASS', 'database_password_goes_here'); // Database password ## Datenbank Passwort
define('JAKDB_MAIN_NAME', 'database_name_goes_here'); // Database name ## Datenbank Name
define('JAKDB_MAIN_PREFIX', ''); // Database prefix use (a-z) and (_)

// Location ID as defined in your MAIN Database
define('JAK_MAIN_LOC', 1);

// Main Currency

// Monthly price / Charged in 3 Month 3xMonth

// Monthly price / Charged in 6 Month 6xMonth
define('JAK_MONTHLY_PRICE_SIX', 90);

// Monthly price / Charged in 12 Month 12xMonth

// Stripe Keys
define('JAK_STRIPE_KEY', '');
define('JAK_STRIPE_PUBLIC',  '');

// Paypal Email
define('JAK_PAYPAL_EMAIL', '');

// jak hosting settings = $jakhs
$jakhs = array();

$jakhs['hostactive'] = 0; // 0 = No, all below will be ignored, 1 = Yes, all below will count.
$jakhs['operators'] = 5; // 0 = Unlimited, or any number for example 5, will allow to create 5 operators
$jakhs['departments'] = 5; // 0 = Unlimited, or any number for example 5, will allow to create 5 departments
$jakhs['chatwidgets'] = 2; // 0 = Unlimited, or any number for example 5, will allow to create 5 chat widgets
$jakhs['privateopchat'] = 0; // 0 = not available, 1 = available
$jakhs['publicopchat'] = 0; // 0 = not available, 1 = available
$jakhs['groupchat'] = 0; // 0 = not available, 1 = available
$jakhs['copyright'] = ''; // the copyright link/text e.g. <a href="https://jakweb.ch" target="_blank">Powered by Live Chat 3</a>
$jakhs['files'] = 1; // 0 = not available, 1 = available
$jakhs['filetype'] = ".zip,.rar,.jpg,.jpeg,.png,.gif"; // files allowed to upload for client e.g. .zip,.rar,.jpg,.jpeg,.png,.gif
$jakhs['filetypeo'] = ".zip,.rar,.jpg,.jpeg,.png,.gif"; // files allowed to upload for operator e.g. .zip,.rar,.jpg,.jpeg,.png,.gif

All the options are commented, please follow it carefully.



With purchasing Live Chat 3 you will get first class support! We build a great FAQ for any general questions and there is also a support ticket system available if you can't find a answer for your problem.

You need to have an account and confirm your purchase with your license key to get any support.

Native App for IOS and Android


Download the native Android App in the Google Play Store.


Download the native iOS app in the App Store.

Push Notifications

Get your Tokens from our Push Server. Read more about our push server in the frequently asked questions database.

Desktop Apps for Mac, Linux or Windows

Get the native desktop apps for all major operating system in our shop.

The Installation Video

How to install Live Chat 3 explained in a video.


Thank you

I want to say thank you for purchasing Live Chat 3 - Live Support and I hope you enjoy the product like I do!