Live Chat 3 - Live Support Chat
Live Chat for your own website...
- Created: 14/08/2015
- latest Update: 06/02/2024
- By: Jérôme Kaegi
- Contact Form: Send us an E-Mail
Thank you for purchasing my software. If you have any questions that are beyond the scope of this help file or the FAQ on my support site, please feel free to create a Support Ticket via my website. Thanks so much!
Explanation
Live Chat Software for Customer Support Service for your Website!
Provide real-time customer support and visitor communication directly on your site. With Live Chat 3 you can provide human interaction to visitors allowing you to close a sale , provide customer support or simply answer a question they may have. With no need for extra software, you can provide this from any computer, anywhere.
Scale the dizzy heights of online customer support excellence with live chat software & offer live help to your website visitor.
Powerful live chat software that helps you talk to your website visitors and convert them into customers.
Offer first class support or answer pre sales questions to your website visitors. If none of your representatives are available a contact form is shown, so you won't loose customer even if you are offline!
You not just buying the software, you also get first class support!
Incredibly easy and intuitive.
Minimum Requirements:
- PHP 8 (PHP 8.3 Ready)
- MySQL 5.6 / MariaDB 10 or higher
- 1 Database (can be shared)
- cUrl enabled
- zlib enabled (Auto Updater)
Browser compatibility:
New Installation
Installation guide - Live Chat 3
The installation is straight forward however you will need to follow this guide very carefully. In case you stuck please watch the installation video, check our FAQ or use our support tickets.
Please follow all the steps carefully.
First the 5.0_complete/include/db_new.php file
- Please rename this file to db.php
- Open the file in a text editor.
- The db.php file is commented throughout, so you should be able to work out what values to enter for the variables yourself.
- When you have finished, save the file.
Upload
- Create a subfolder or subdomain on your server, for example: livechat
- Upload all files and folders from the 5.0_complete directory into the previously created livechat folder with your preferred FTP program.
- Set Folder permissions (CHMOD 755) sometimes you will need to set 777 depending on your server configuration to: cache/, files/ and sub folders
- On Apache and nginx you can add a .htaccess / .conf file to the folders mentioned above to protect them from accessing. More information on our website in the FAQ section.
Install the database
- Point your browser to http://www.yourdomain.com/install/install.php (where www.yourdomain.com is the URL of your Site).
Configuration and finishing
- Please delete the install folder after installation!
- Point your browser at: http://www.yourdomain.com/operator/
- Sign in with your login information you entered before.
- Configure your Live Chat 3, it should be easy to understand, should you run into problems.
- Please check the FAQ for more information and help.
- In case you can't find any solution, please feel free to contact us.
Help for FTP, MySQL and PHP.
- Go to our support website.
Update from an older Version
All our software have a build in Auto Updater which makes update very easy. However sometimes our Auto Updater won't work because of server restrictions. In that case please follow this steps very carefully.
First Backup all your files and database, that should be done anyway from time to time
Upgrade from the last version needs to be done manually, we have modified 90% of the files and therefore you have to upgrade manually. You will need to replace all files and folders on your server from the 5.0_complete folder, except the cache and files folder.
After replacing all files open your preferred browser and go to: https://www.yourdomain.com/chat/install/update.php, update the database by following the on screen guide. On success delete the install folder from your server and login as usual.
Style and Language
Style - General
Live Chat 3 - Live Support is fully template based
Style Changer
Change the look easy, Live Chat 3 has a style changer included, change your chat window for the client with a few clicks right from your operator panel.
Language - General
Live Chat 3 is available in English and German. If you language is not available, feel free to translate all the necessary files. It would be nice if you could send me your translation, so I can integrate it within the next release.
- operator/lang/
- lang/
If you translated Live Chat 3 into your native language would be nice to send it to me, so I can implement that in the next release. You can find my contact details on the support website.
Upload your own Button
I'm sure you like your own button, I made it very simple for you!
Create two buttons in Photoshop or any other similar program. Save one button as yourname_on.png and the other as yourname_off.png. Upload the button via FTP into following directory img/buttons/en/, go to the operator panel and your buttons appear with the correct code to implement into your website.
Mod Rewrite (Apache / Nginx)
Live Chat 3 comes with pretty URL's for that you will need either apache mod rewrite enabled or Nginx server with access to the .conf file.
In your include/db.php file you have following option:
define('JAK_USE_APACHE', 0); // Use 1 for Apache (SEO URL's) or 0 for all others
If set to 1, you will need to have a .htaccess (Apache) file in the Live Chat 3 root and operator folder with following content or upload the the htaccess file from the htaccess folder (if you can't see the file you system configuration will hide it):
RewriteEngine ON
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . index.php [L]
ErrorDocument 404 /404/
For Nginx you will need to edit the appropriate .conf file with following:
location / {
index index.php index.html index.htm;
try_files $uri $uri/ /index.php?$args;
}
location /operator/ {
try_files $uri $uri/ /operator/index.php?$args;
}
Live Chat 3 Hosted (Only in combination with Cloud Chat 3 or Cloud Desk 3)
!!! IMPORTANT !!! leave it as is when install it as a stand alone installation
We have integrated a easy to use hosted solution (to sell it as a service to your customers) with Payment integration like Paypal and Stripe. Specially in combination with Live Chat PHP Server it is very easy to use. In the include/db.php file following options are available:
// Database connection for the main site where user control is active when used with Live CHAT PHP Server on standalone ignore it.
define('JAKDB_MAIN_HOST', 'localhost'); // Database host ## Datenbank Server
define('JAKDB_MAIN_DBTYPE', 'mysql'); // Database host ## Datenbank Server
define('JAKDB_MAIN_PORT', 3306); // Enter the database port for your mysql server
define('JAKDB_MAIN_USER', 'database_user_goes_here'); // Database user ## Datenbank Benutzername
define('JAKDB_MAIN_PASS', 'database_password_goes_here'); // Database password ## Datenbank Passwort
define('JAKDB_MAIN_NAME', 'database_name_goes_here'); // Database name ## Datenbank Name
define('JAKDB_MAIN_PREFIX', ''); // Database prefix use (a-z) and (_)
// Location ID as defined in your MAIN Database
define('JAK_MAIN_LOC', 1);
// Main Currency
define('JAK_MAIN_CURRENCY', 'USD');
// Monthly price / Charged in 3 Month 3xMonth
define('JAK_MONTHLY_PRICE_THREE', 48);
// Monthly price / Charged in 6 Month 6xMonth
define('JAK_MONTHLY_PRICE_SIX', 90);
// Monthly price / Charged in 12 Month 12xMonth
define('JAK_MONTHLY_PRICE_TWELVE', 144);
// Stripe Keys
define('JAK_STRIPE_KEY', '');
define('JAK_STRIPE_PUBLIC', '');
// Paypal Email
define('JAK_PAYPAL_EMAIL', '');
// jak hosting settings = $jakhs
$jakhs = array();
$jakhs['hostactive'] = 0; // 0 = No, all below will be ignored, 1 = Yes, all below will count.
$jakhs['operators'] = 5; // 0 = Unlimited, or any number for example 5, will allow to create 5 operators
$jakhs['departments'] = 5; // 0 = Unlimited, or any number for example 5, will allow to create 5 departments
$jakhs['chatwidgets'] = 2; // 0 = Unlimited, or any number for example 5, will allow to create 5 chat widgets
$jakhs['privateopchat'] = 0; // 0 = not available, 1 = available
$jakhs['publicopchat'] = 0; // 0 = not available, 1 = available
$jakhs['groupchat'] = 0; // 0 = not available, 1 = available
$jakhs['copyright'] = ''; // the copyright link/text e.g. <a href="https://jakweb.ch" target="_blank">Powered by Live Chat 3</a>
$jakhs['files'] = 1; // 0 = not available, 1 = available
$jakhs['filetype'] = ".zip,.rar,.jpg,.jpeg,.png,.gif"; // files allowed to upload for client e.g. .zip,.rar,.jpg,.jpeg,.png,.gif
$jakhs['filetypeo'] = ".zip,.rar,.jpg,.jpeg,.png,.gif"; // files allowed to upload for operator e.g. .zip,.rar,.jpg,.jpeg,.png,.gif
All the options are commented, please follow it carefully.
Support
Support
With purchasing Live Chat 3 you will get first class support! We build a great FAQ for any general questions and there is also a support ticket system available if you can't find a answer for your problem.
You need to have an account and confirm your purchase with your license key to get any support.
Native App for IOS and Android
Android
Download the native Android App in the Google Play Store.
IOS
Download the native iOS app in the App Store.
Push Notifications
Get your Tokens from our Push Server. Read more about our push server in the frequently asked questions database.
Desktop Apps for Mac, Linux or Windows
Get the native desktop apps for all major operating system in our shop.
The Installation Video
How to install Live Chat 3 explained in a video.
Thanks
Thank you
I want to say thank you for purchasing Live Chat 3 - Live Support and I hope you enjoy the product like I do!